User Access Denied:
The 2 most common reasons a User is denied access after previous successful uses are:
1. Access time has expired. Access is granted for a 6 month period. If this time has expired, please request access renewal via the Registration page at: http://www.navteq.com/coverage-web/registration2.jsp
2. The cookies on your computer have been deleted. The security for the NAVTEQ Coverage Extranet is based on gathering cookies from each user’s computer to grant specified access to each user’s computer. If a company/user has any settings to delete the cookies then the Coverage Extranet can not recognize your computer and the password will no longer work. Please adjust the cookies settings on your computer to not delete and request access again via the Registration page at: http://www.navteq.com/coverage-web/registration2.jsp
Password Lost/Forgotten:
To retrieve an existing password, please submit the request via the Registration page at:http://www.navteq.com/coverage-web/registration2.jsp
Once access and username is verified, the password will be provided. Please allow 1-2 days for this process. If this is an urgent matter, please contact your Account Executive